Frequently Asked Questions

Can I see all events?

For "Events Posted by Friends" you only see what your friends allow you to see. For "Events around you" you see postings from Festi Users within approx. 60 miles. You must allow location access from your phone to see postings around you.      

How can I share events?

As a guest, after your reservation is accepted, the share button is under “Your reservation” event details.  As a host, after creating the posting the share button is under “Your Postings” event details.   

What happens after I make a booking request?

Once you make a booking request, the event will be moved to "Your Reservation" page, check there to see your status whether your booking was accepted.  The host has 24 hours to accept your booking and then the request expires and you are free to request again or move on to next booking.
 

Can I see who else is attending the event?

 Only after your booking is accepted, attending guests and location of event will be disclosed.  Go to “Your Reservation” page.

Posting questions

How does a new posting work?

Post any activity and select who can see your posting. 

New version - You can also select to post the event as "proposed" to see who is free before making it a real event.   You can also each booking manually so you can choose each person 

After posting an event, what happens, can I close or cancel?

You will receive booking requests in your "Inbox" and you must accept within 24 hours or it will expire. 
Once you accepted all the people you want, close the event at any time.  You can cancel any event anytime.  Your confirmed guests will receive notice and full refund if you cancel before the event.
Note: After your event is closed, you can re-open the event to accept additional guests.  However, once your event is cancelled, you cannot re-open that event. There is no penalty for host cancellation of an event.
 

How do I update and edit my posting?

You can edit all fields anytime before you accept a reservation.  Go to “Your Posting” page and locate the crayon icon.   If you have a paid event and someone booked, you can not edit the time or location because the guest relied on that information when booking.  You can always cancel the event and re-post a new event if you need to change a new time or location.  
Note: When you edit your event, all confirmed guests will receive a notification that your event is updated.  You can also message all your guests. 

Payment, fees and cancellation policies

When do I get charged and when do I get paid ?

 
As a guest, if there is a cost, your credit card is charged only after your booking request is accepted.  As a host, you receive payments deposited to your bank account, after the event. Transactions are safe, private and secured through Stripe. 

What are processing and service fees?

Free events have no fees.  For all events with a cost, both the guest and host are charged a small percentage for processing fee. Festi refunds host fee for all charity fundraisers after the Give Back form is completed.   

How do I cancel my reservation booking as a guest?

Cancel button is located under “Your Reservation” page.  Refund will depend on the host’s cancellation policy. 

  • Flexible policy will allow refund if cancellation occurs before the event start time. 
  • Strict policy will allow refund if cancellation occurs before 24 hours of the start time of the event. 
  • Non-refundable means no refund available. For guests, cancellation processing fee is $1.50 for all charged events. No fee for free events.  No fee if hosts decides to cancel. 

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