Enter your email in all lower caps. Sometimes iOS automatically capitalize the first letter of your name. If that doesn't work contact us at email@example.com
If you can't reset your password email us and we're happy to reset it.
Click on "discover" or the search icon on the top left corner of your phone (Festi app). Click on people and start typing the name ie: "Chef Leo" and click on their profile. Click on "Follow". Tip: if you see a profile picture, you can click on the picture and that will take you to the profile page too.
1) You can unfollow people to stop getting notifications from that person. Go to their profile page. Click on "..." (top right corner). Click on Unfollow.
2) or You can change your email notification settings on the App under settings (bottom right corner).
3) Email us at Team@festionline.com and we can help you disable your email notifications.
How to create an account, Set up a profile, Set up bank payment...and more
Click on the top right corner "create" .
Nope. Not all activities are public. You can only see private events if you were invited.
Once you make a booking request, you have to wait for it to be accepted. You'll get a message in your Inbox that you're confirmed and you can then see the address or link for the event.
Only after your booking is confirmed, the location will show up on the post. It's automatic. If you still don't see anything, message the host. Also, once you're confirmed, you can see the list of who's going and message others.
"Unfollow" and remove followers at anytime. Go to "..." top right corner of profile page.
When you create a new post, under the location you can put your zoom link. Only people who booked/paid can see the link. It's automatic.
Go to your posted event. Click on the "Close/Open" button and click on "cancel". If you cancel your event, everyone will get a full refund and we'll even notify them so you don't have to. All canceled events are deleted and hidden.
You decide there are 3 options.
If you choose "Manual", you will get a notification in your inbox when someone wants to book. You have 24 hours to accept or else it will expire.
If you choose "Automatic", then every booking will be accepted until the maximum number of guest is reached and then the event is closed as full.
Go to your post (look under "Your Plans") and click on the crayon icon or "edit". If you have a paid event and someone booked, you can not edit the time or location because the guest relied on that information when booking. You can message all your guests regarding any changes. If you edit the time or location, make sure let everyone know ("click on message all guests"). Contact us if you need us to help you overide any information.
Go to your posted event. Click on "Close/Open".- it should be in orange color.
Once you accepted all the people you want, close the event as "full" at any time.
We created two links for you to share. Anyone with the link can book (no need to download the app).
1) Go to your event page find the link to that particular event.
2) Go to your profile page to find the shareable link to all the events you posted. *this custom link updates automatically with anything you post! You can share it by email, texts, newsletters, websites, Instagram, and Facebook.
Go to your posted event. Click on the "Close/Open" button. Click on open. You can re-open your event any time after you close it to allow people to book. However, you can not re-open a canceled event.
If you cancel your event, everyone gets a full refund automatically. Guests can cancel and get a refund with a $1.50 processing fee, unless the event is non-refundable. You can edit your refund policy. Click on edit event. Change refund policy to flexible and then ask your guest to cancel.
Free events are free with no fees. As a guest, if there is a cost, your credit card is charged only after your booking request is accepted.
As a host, after the event, you receive payments deposited to your bank account. To update your payment information, click on "More" and "Payment". All payments are safe and secured through Stripe.
No fee for free events.
If you cancel as a hosts, there is no cancellation fee. If you cancel as a guest, the cancellation processing fee is $1.50 for charged events.
If the host cancels and you paid, you will receive a full refund. If you cancel as a guest, there is a $1.50 fee for paid events and your refund will be processed according to the host refund policy. There is no cancellation fee for free events. For free events everything is free.
Free events have no fees. There is a 3% transaction fee for the Host. For the Guests a 7% fee. All events less than $10 will include an additional surcharge of .50 cents to the guests when booking.
Look for the event under Your Plans and the "Cancel" button should be at the top. Refund will depend on the host’s cancellation policy.
We make it easy. All accounts are secured and paid through Stripe who also issues1099 forms to accounts with over $20,0000 gross volume and 200 charges. Learn more
We're happy to answer any more questions. Send us an email at firstname.lastname@example.org.
Let Rumi show you how it's done.
Save time. Booking request expires in 24hrs so everyone can move on making other plans.